Our return policy lasts for 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused for hygiene purposes and in the same condition that you received it. It must also be in its original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not return your purchase to the manufacturer.

In certain cases, only partial refunds are granted: (if applicable)

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item returned more than 30 days after delivery.

Cancellations and Returns (if applicable)

A fee of 15 euros will be applied for canceling an order without a valid reason. Here are some valid reasons that may justify an order cancellation with a full refund:

• Product issues (defective product, product damaged during transit "not the box")
• Payment problems (credit card error, payment declined).

Returns for discomfort related to mask fit or weight are not accepted for the regular Gled model. Our commitment to customer satisfaction includes the provision of a comfortable alternative, the Gled Pro mask. We encourage customers to carefully consider their purchase decision, taking into account their comfort preferences, before making a purchase

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Delayed or Missing Refunds (if applicable)

If you haven't received your refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund, please contact us at info@MyGlamoura.com.

Sale Items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items are not eligible for refunds.

Exchanges (if applicable)

We only replace items that are originally defective or damaged. If you need to exchange it for the same item, send us an email at info@MyGlamoura.com.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will find out about your return.

Gifts

Customers have 10 days from the date of technical recommendation by our customer service to make a return. Beyond this period, we consider the claim closed.

Shipping

To return your product, you should contact us via email at Info@MyGlamoura.com.

You will be responsible for paying for your shipping costs for returning your item.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are shipping an item over 75€, we recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.